Handymat Services business terms and conditions

This is an English translation for convenience. In case of any discrepancy, the Dutch version is legally binding.

Article 1 – Who are we and who do these terms apply to?

Handymat Services is a sole proprietorship (eenmanszaak) providing handyman, repair, renovation and IT services to business clients, including freelancers (zzp'ers) and companies.

These terms are based on the AVA Zakelijk 2023, the standard business terms published by Bouwend Nederland (the Dutch construction industry association), and apply to all quotes, agreements and work carried out by Handymat Services for business clients.

These terms and conditions apply to all our agreements. These terms are included with the quote. By accepting the quote, the client confirms that they have read the content of these terms and agrees to them.

Article 2 – Quote

1. The quote is issued in writing or electronically. The quote describes the work to be carried out, including the pricing method used: a fixed contract sum or a time-and-materials basis (hourly rate).
2. The quote is dated and valid for 30 days from that date.
3. The agreement is formed upon timely acceptance of the quote by the client, in writing or electronically.
4. Additional work will only be carried out after written or electronic approval from the client and will be invoiced separately. In the absence of a written instruction, the burden of proof for the change lies with the party making the claim.

Article 3 – Client obligations

5. The client will ensure timely access to the work area, the necessary utility connections and relevant information.
6. The client will report in advance any hidden pipes or cables, structural elements or other particulars. The client is responsible for the accuracy of the information they provide.
7. Prior to completion, the client may not carry out or have carried out any work on the project, whether by themselves or by third parties, without the consent of Handymat Services.

Article 4 – Performance

8. Handymat Services will carry out the work properly and competently in accordance with the terms of the agreement and will leave the work area clean.
9. Scheduled dates are indicative. In the event of delay due to force majeure or circumstances beyond the control of Handymat Services, the client will be informed as soon as possible.
10. If a job requires the involvement of third parties, this will be arranged in consultation with the client.
11. For work carried out on a time-and-materials basis, Handymat Services will prepare weekly reports listing the hours spent and materials used. Objections to a weekly report must be submitted electronically within 7 days of receipt.

Article 5 – Cost-increasing circumstances

12. If, after the agreement is concluded, circumstances arise that cannot be attributed to Handymat Services and that increase costs, Handymat Services is entitled to compensation for the resulting additional costs.
13. Handymat Services will notify the client of such circumstances as soon as possible. The parties will consult with each other about this.
14. Instead of agreeing to compensation, the client is entitled to limit or terminate the work. Settlement will then take place on the basis of reasonableness and fairness.

Article 6 – Rates and payment

15. Rates are exclusive of VAT. The applicable VAT will be stated separately on the invoice.
16. Material costs are not included unless agreed otherwise. Materials over €25.00 purchased specifically for the assignment will be invoiced to the client in advance.
17. Invoices must be paid within 14 days of the invoice date.
18. For assignments spanning multiple days, a deposit of up to 30% may be requested, explicitly stated in the quote.
19. In the event of late payment, the client automatically owes the statutory commercial interest rate. After 14 days, the interest rate will be increased by 2%.
20. In the event of collection proceedings, extrajudicial collection costs will be borne by the client, in accordance with the Dutch decree on compensation for extrajudicial collection costs (Besluit vergoeding voor buitengerechtelijke incassokosten).

Article 7 – Suspension and termination

21. If the client fails to fulfil any obligation, Handymat Services is entitled to suspend the work or terminate the assignment in an unfinished state, after prior electronic notice.
22. If the client is declared bankrupt or applies for a suspension of payments, Handymat Services is entitled to immediately suspend or terminate the work.
23. In the event of suspension or termination, Handymat Services is entitled to compensation for damages, costs and interest.

Article 8 – Cancellation

24. Cancellations must be communicated electronically.
25. If the client cancels, Handymat Services is entitled to compensation for costs already incurred, materials ordered and hours reserved. Handymat Services is entitled to charge 10% of the value of the part not carried out.
26. Cancellation terms may be further specified per quote. The above applies as the standard arrangement.

Article 9 – Completion and maintenance period

27. The work is deemed completed when Handymat Services has notified the client that the work is finished and the client has accepted the work. A completion report will be drawn up upon completion.
28. If the client does not respond within 8 days of being notified that the work is finished, the work is deemed completed.
29. Minor defects that do not prevent normal use are not grounds for rejection. Handymat Services will remedy these within a reasonable period.
30. A maintenance period of 30 days applies after completion. Shortcomings acknowledged by Handymat Services will be remedied within that period.
31. After completion, the work is at the client's risk.

Article 10 – Liability

32. Handymat Services is liable for damage that is the direct result of an attributable failure during execution of the work.
33. Liability for indirect damage — including business interruption, loss of production, or loss of revenue or profit — is limited to 10% of the contract sum. If the business liability insurance provides higher coverage, the amount to be paid out by the insurer will apply as the maximum.
34. Handymat Services holds business liability insurance. Damage will be reported to the insurer.
35. Damage must be reported electronically within 7 days of discovery via info@handymat.nl.
36. Handymat Services is not liable for damage caused by hidden defects in existing structures, materials supplied by the client, or inaccurate information provided by the client.
37. These limitations of liability do not apply in cases of intent or gross negligence on the part of Handymat Services.

Article 11 – Force Majeure

Force majeure means circumstances beyond the control of Handymat Services, including illness, weather conditions, material shortages and government measures. In the event of force majeure, the client will be informed as soon as possible. In such cases, Handymat Services is entitled to suspend performance without being liable for any compensation.

Article 12 – Complaints

Complaints must be reported electronically as soon as possible, and no later than 14 days after the work was carried out, via info@handymat.nl. Handymat Services will respond within 5 business days and will aim to resolve the matter through mutual consultation.

Article 13 – Privacy

Personal data is used solely for carrying out the assignment and is not shared with third parties.

Article 14 – Disputes and applicable law

38. Dutch law applies to all agreements.
39. Disputes will preferably be resolved through mutual consultation.
40. If this is not possible, disputes will be submitted to the Raad van Arbitrage voor de Bouw (Dutch Council for Arbitration in Building Disputes), in accordance with its applicable arbitration rules. For disputes falling within the jurisdiction of the sub-district court (kantonrechter), Handymat Services may also choose to submit the dispute to the competent sub-district court.

Version 1.0 — June 2026 • Handymat Services • www.handymat.nl